GhostBed

A Direct-to-Consumer Cooling Specialist

GhostBed is a mattress brand selling direct through its website to customers in the United States. The site advertises free shipping on all mattresses and offers white glove setup as a paid option for those who want professional installation. The brand sells exclusively through its website and does not disclose physical store locations, meaning customers order online and receive delivery to their home address anywhere in the US. GhostBed markets itself as "The Coolest Beds in the World" and emphasizes its Ghost Ice cooling technology as a defining feature across its entire lineup. All mattresses are described as suitable for multiple sleep positions and body types, and the site explicitly advertises a Split King Adjustable Set designed for couples seeking independent comfort settings.

The Mattress Collections

GhostBed organizes its core offering into three foam collections and three hybrid collections with matching names. The Comfort Foam, labeled Best Value, features ProCore technology with zoned support, measures 11 inches thick and is described as medium-firm feel. The Signature Foam, the middle tier, comes in a 12-inch profile with a medium feel, delivers 2x cooling according to the site, and also uses ProCore zoned support. The Luxe Foam is the premium foam option, standing 14 inches tall with a medium-firm feel, and the site describes it as featuring ProCore Elite technology and 5x cooling, with graphite-infused temperature regulation to actively sense and absorb excess heat. Each foam model has a corresponding hybrid version with the same construction in the foam layers plus individually wrapped coils for added support and motion isolation.

Beyond the core three, GhostBed offers specialized collections including the Wellness Collection in partnership with Venus Williams, available starting at $1,499 for a queen according to the site. The brand also sells RV Foam and RV Hybrid mattresses designed for recreational vehicles, and a Massage Foam mattress with integrated massage features in both foam and hybrid versions. The 3D Matrix mattress is mentioned on the comparison pages but details are not provided on the site. Most Comfortable is listed as a category without specific product detail on the site. The site mentions a new GhostBed Smart Adjustable Base with anti-snore technology and under-bed LED lights, launching soon, though pricing and availability details are not.

Cooling and Support

The site's primary marketing point is its Ghost Ice cooling technology, advertised as actively sensing and absorbing excess heat. The three tiers of cooling are clearly labeled: the Comfort Foam offers baseline features, Signature adds 2x cooling, and Luxe features 5x cooling. The site does not detail what each cooling tier consists of mechanically (sprockets, phase-change materials, specific foam types), only that they are cumulative from one level to the next. All models use ProCore zoned support technology, with ProCore Elite appearing only in the Luxe Foam, though the site does not explain the difference between standard ProCore and Elite versions. The Luxe Foam specifically mentions graphite-infused foam for temperature regulation, a detail not mentioned for lower tiers. For couples, the Split King Adjustable Set pairs two individual mattresses with dual-zone temperature control via the GhostBed Adjustable Base, which is sold separately, and a Dual-Zone Climate Control product called the GhostBed Climate Pro is mentioned as launching soon on Kickstarter with an early-bird price of $1.

Trial, Warranty and Service

All GhostBed mattresses come with a 101-night sleep trial, as stated on the home page, though the site does not disclose conditions such as required minimum nights before return eligibility, restocking fees, or whether returns cover return shipping. The site advertises free returns as part of the trial. All mattresses are backed by a 20-25 year warranty, with the extended term depending on model, though the site does not specify which models carry 20 years versus 25 years. The site does not publish warranty coverage details such as what qualifies as a manufacturing defect or whether accidental damage is covered.

Customer support is available by phone at (954) 371-2004 Monday through Friday 9 AM to 10 PM Eastern Standard Time, Saturday 10 AM to 5 PM EST, and Sunday 11 AM to 8 PM EST. Live chat support is available during the same hours. The site also offers email contact and a booking system for personalized consultations, though no response time is specified. The site publishes 100,000 plus five-star reviews and claims over 4 million happy customers, though the rating average is not shown. Free white glove setup is not mentioned with specific pricing, only that the service is available and can be booked. The site mentions bulk order discounts, though details are not.

Pricing and Financing

The site shows sale prices across the board, with the Comfort Foam starting at an unspecified price and the Signature Foam at a similarly unspecified base, and the Luxe Foam shown with the promise of the best value within the Luxe tier. The Split King Adjustable Set is listed as the Couple's Choice product, though pricing is not shown on the site. The Venus Williams Wellness Collection starts at $1,499 for a queen, though the site does not list whether this is sale or regular pricing. GhostBed advertises 0 percent APR financing options and specifically mentions FSA and HSA eligibility for qualifying mattress purchases, and various military, educator, government, first responder and nurse discounts are offered, though discount amounts are not specified. The site also mentions a Refer-a-Friend program but does not detail incentives.

Accessories and Bedding

Beyond mattresses and adjustable bases, GhostBed sells several accessory lines. Pillows include the GhostPillow in gel memory foam, faux down and shredded styles, plus a Massaging Neck Pillow, though specific prices are not shown on the site beyond the base menu. Bedding includes GhostSheets, silk pillowcases, waterproof protectors, memory foam toppers (newly released), weighted blankets and a Supernatural Bedding Bundle. All-in-one bed frame bundles are sold, combining adjustable bases with foundations and mattresses, and a $250 off bundles promotion is featured, though specifics about which bundles qualify are not on the site. The site does not provide detailed technical specifications for most accessories beyond their category names.

What the Site Does Not Clarify

The site does not specify material composition beyond foam type (memory foam, gel memory foam, graphite-infused) or coil counts for hybrid models. GhostBed does not publish layer thickness in inches or density specifications. The site does not explain what ProCore Elite differs from standard ProCore, making comparison between Signature and Luxe foam layers difficult beyond the cooling tier and height. Exact return shipping costs, restocking fees or minimum trial night requirements are not published. Specific warranty coverage details, such as whether edge support wear or permanent body indentations qualify for replacement, are not stated. The distinction between 20-year and 25-year warranty models is not detailed. The exact features of the new Smart Adjustable Base or the Climate Pro launch price beyond the $1 Kickstarter hold are not specified. For RV mattresses, the site offers the option but provides no details on construction, thickness or specific RV dimensions supported. The site does not name materials beyond generics like memory foam and springs, and does not disclose whether mattresses are made in the US or imported.